Legal & Policy

A delightful Shopping experience is assured on all Cavallo products purchased directly through our store or website.

Our culture is to bring incomparable service to our Customers, to experience the uplifted service & Hospitality, to begin with a new relationship with our Brand & to take away universal genuine quality products that are sure to meet every customer expectations in all aspects.

RETURN AND REFUND POLICY

• Return and Exchange will be accepted within 14 days from the date of purchase along with original receipt ,unused and original packaging, could be changed against other items or will be settled with a credit note.
• Refund will be only be made in the event a manufacturing defect is found. Return & Exchange goods must be unused and in original saleable condition.
• Credit note can be redeemed at any Cavallo stores (in UAE) or Website for the period of 1 year from the date of issuance.
• We offer cleaning and polishing services on men’s sandals, for the period of six month from date of purchase for free.(Since it is a compliment this privilege will be only applied in the showrooms)
• Card payment will be refunded to the same card (duration of repayment depends on the bank policy)
• While placing your order, prior to the confirmation, we strongly recommend you to verify the product details to avoid unnecessary exchange or refund.
• Items purchased during the sale or promotion & items already exchanged formerly are not entitled to refund or exchange.
• All refund or exchange cases will be undergoing an approval process of a few days of submission in order to get the eligibility of refund or credit note.
• Refunds will be strictly processed based on the payment mode, at the time of purchase.
• For refund transactions with Credit/Debit card, will be aligned with Bank Policy, refunds will be strictly on the same card during purchase, the duration of the refund may take up to 15 working days.

CANCELLATION POLICY

• There is no cancellation after placing the order.

DELIVERY POLICY

• com will not deal or provide any services to OFAC sanctions countries in accordance with the law of UAE.
• Upon receiving the order an acknowledgment will be sent to the customer with the provided email id.
• Product distributions will be managed by the courier company, and will be delivered within 2 to 3 working days within United Arab Emirates.
• International shipping will be delivered within 5 to 14 working days depending on receiver country.  
• Product delivery status & updates will be notified through the provided email id.
• We only deliver door to door, to the customer directly.
• Customer acknowledgment is mandatory upon product delivery.
• Product delivery within UAE will be eligible for a free of shipping cost.

PAYMENT METHOD

• Cash on Delivery

• Eligibility only for the customers in UAE
• Cash needs to be paid to the delivery agent, upon receiving the goods

• Credit Card
• We accept payments online using Visa and MasterCard credit/debit card in AED.
• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
• The card number & details will be protected using leading industry encryption standards. It is guaranteed a safe shopping experience on our website.
• The cardholder must retain a copy of transaction records and Merchant policies and rules

PRIVACY POLICY

• Since our priority is to begin a relationship with our customers, we consider all customer data & personal information’s with utmost confidentiality & secured. We never share or disclose the information’s to a third party rather to use the same for the communication purposes like order tracking, sale, promotions & Brand related messages.
• All credit/debit card details and personal identifiable information’s will NOT be stored, sold, shared, rented or leased to any third parties.
• Our Online software’s are well equipped to safeguard your personal information’s, customer information’s that we collects will be handled in a delicate manner with full respect.
• The customer data will be only used for marketing initiatives in order to reach our customers to improve the shopping experience and related updates.
• The significant customer information will be shared with the courier company only for the purpose of item delivery.
• In order to complete the online payments & formalities, the customer data has to share with a payment provider through a highly secured data connection.
• Customer Personal data will not be forwarded to any parties other than those mentioned above.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet changing requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to be updated about any changes on the website. Modifications will be effective on the day they are posted.